Privacy Policy

Welcome to Pizza Ranch. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ranchpizza-food.click, place orders online, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. Our contact details are as follows:

For any questions or concerns about this Privacy Policy or our data practices, you may contact us at the email address provided above. We take all privacy inquiries seriously and will respond within a reasonable timeframe.

2. Information We Collect

We collect various types of information in connection with the Services we provide. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with our website, create an account, place an order, subscribe to our newsletter, or contact us, you may voluntarily provide personal information, including but not limited to:

• Identification Data: First and last name, username or similar identifier.
• Contact Data: Email address, phone number, billing address, delivery address, and postal code.
• Payment Data: Credit card details, debit card information, or other payment method details. Note that payment data is processed by our secure third-party payment processors, and we do not store full card numbers on our servers.
• Account Credentials: Username and password when you create an account with us.
• Order History: Information about the food items you have ordered, preferences, dietary restrictions, and special instructions.
• Communications Data: Messages, feedback, or other content you send us through contact forms, emails, or live chat features.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and screen resolution.
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, search queries made within the website, and navigation patterns.
• Log Data: Server logs that record requests made to our site, error reports, and other system activity.
• Location Data: General geographic location derived from your IP address (such as city and state). We do not collect precise GPS location unless you explicitly grant permission for delivery purposes.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please refer to Section 8 of this policy for more information on cookies.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media accounts (such as Facebook or Google) to our Services, we may receive profile information, email address, and other data from those platforms in accordance with their own privacy policies.
• Analytics Providers: Third-party analytics services may share aggregated or pseudonymized data with us to help us understand how users interact with our website.
• Marketing Partners: Information from advertising partners to help us understand the effectiveness of our campaigns.
• Payment Processors: Confirmation or status of payment transactions to fulfill your orders.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling food orders placed through our website.
• Creating and managing your account, and authenticating your identity when you log in.
• Communicating with you about your orders, deliveries, and account activity.
• Providing customer support and responding to your inquiries, questions, and complaints.
• Processing payments and preventing fraudulent transactions.
• Facilitating delivery logistics and communicating your delivery instructions to our drivers or third-party delivery partners.

3.2 Improving Our Services

• Analyzing usage patterns and trends to improve our website's functionality, design, and user experience.
• Conducting internal research and product development to enhance our food offerings and services.
• Monitoring site performance and troubleshooting technical issues.
• Evaluating the effectiveness of our promotions and marketing campaigns.

3.3 Marketing and Communications

• Sending you promotional offers, discounts, newsletters, and other marketing materials, if you have opted in to receive them.
• Personalizing content and advertisements based on your browsing behavior and order history.
• Conducting surveys and gathering feedback to improve our offerings.
• Notifying you of new menu items, limited-time offers, or changes to our Services.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even after opting out, we may still send you transactional or service-related communications.

3.4 Legal and Compliance Purposes

• Complying with applicable laws and regulations, including federal, state, and local laws governing the food service industry in the United States.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public.
• Responding to lawful requests from government authorities or law enforcement.
• Detecting, investigating, and preventing fraudulent activities, abuse, or other harmful conduct.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Payment Processors: To securely process your credit and debit card transactions.
• Delivery Partners: To fulfill and deliver your food orders to your designated address.
• Email and Communication Providers: To send transactional and marketing emails on our behalf.
• Hosting and Infrastructure Providers: To host our website and store data securely.
• Analytics Services: Such as Google Analytics, to help us understand website usage and visitor behavior.
• Customer Support Platforms: To manage and respond to customer service tickets and inquiries.

All service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. They are not permitted to use your information for their own independent purposes.

4.2 Business Transfers

In the event that Pizza Ranch is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor. We will notify you of any such change in ownership or control of your personal information via email or a prominent notice on our website.

4.3 Legal Requirements

We may disclose your information when required to do so by law, or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental request.
• Protect and defend the rights or property of Pizza Ranch.
• Prevent or investigate potential wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this policy if we have obtained your explicit prior consent to do so.

5. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards to protect it from unauthorized access, use, alteration, disclosure, or destruction.

Our security measures include, but are not limited to:

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle all financial transactions. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. All staff are trained on data privacy and security best practices.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity.
• Regular Security Audits: We conduct periodic reviews and audits of our security practices to identify and address vulnerabilities.
• Data Minimization: We collect only the data that is necessary for the purposes described in this policy.

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights regarding your personal information. We respect and honor these rights to the fullest extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information. However, if we engage in any practices that constitute "sharing" under the CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as payment card information) to only what is necessary to provide our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. You will not receive inferior service, higher prices, or reduced quality as a result of invoking your rights.

To exercise your California privacy rights, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will verify your identity before processing your request and respond within the timeframe required by law (generally 45 days, with a possible extension of an additional 45 days when reasonably necessary).

6.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we offer the following rights to all users of our Services:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccurate personal information by logging into your account or contacting us directly.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will endeavor to respond to all legitimate requests within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed for its original purpose and there is no legal requirement to retain it, we will securely delete or anonymize it. Anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked back to an individual.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and provide personalized content and advertisements.

What Are Cookies? Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device on future visits and remember your preferences and actions.

We use the following types of cookies:

• Essential / Strictly Necessary Cookies: Required for the basic functionality of our website, such as maintaining your session when you add items to your cart or log in. These cannot be disabled without affecting the performance of our Services.
• Performance / Analytics Cookies: Used to collect anonymous information about how visitors use our website, such as which pages are most visited and whether users encounter any errors. We use Google Analytics for this purpose.
• Functional Cookies: Allow our website to remember your preferences, such as your delivery address, language settings, and previously ordered items, to provide a more personalized experience.
• Marketing / Targeting Cookies: Used to deliver relevant advertisements to you both on our website and on third-party platforms. These cookies track your browsing habits across websites to build a profile of your interests.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored on your device. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy available on our website.

We also honor the Global Privacy Control (GPC) signal as a valid opt-out of the sale or sharing of personal information for California residents, as required under the CPRA.

9. Children's Privacy

Pizza Ranch does not direct any part of its Services to minors. We do not knowingly solicit personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving such a request, we will promptly investigate and, if we confirm that personal information has been collected from a minor without proper consent, we will take steps to delete that information from our systems as quickly as possible. We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent.

If you are under 18 years of age, please do not use our Services or submit any personal information through our website. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy.

10. International Data Transfers

Pizza Ranch is based in the United States, and your information will be primarily stored and processed within the United States. However, some of our service providers may be located in other countries, and your data may be transferred to, stored, or processed outside of the United States.

If your data is transferred internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection in accordance with applicable privacy laws. These safeguards may include:

• Entering into standard contractual clauses or data processing agreements with our international service providers.
• Ensuring that our service providers are certified under recognized data protection frameworks.
• Implementing technical and organizational security measures appropriate to the risks involved.

Please be aware that the laws governing data privacy in other countries may differ from those in your home jurisdiction. By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and to other countries where our service providers operate, subject to the safeguards described above.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services. These third-party sites operate independently and have their own privacy policies. We have no control over, and accept no responsibility for, the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

Additionally, our website may use third-party widgets, plugins, and embedded content (such as social media share buttons or video players) that may collect information about your interaction with them, even if you do not click on them. These tools are governed by the privacy policies of their respective providers.

12. Your Choices and Control Over Your Data

We believe in giving you meaningful control over your personal information. Here are the choices available to you:

• Account Management: You may access, update, or delete information in your account by logging in and visiting your account settings page.
• Email Preferences: You can opt out of promotional emails at any time using the unsubscribe link provided in each email. Note that you will continue to receive essential service-related communications.
• Cookie Preferences: You can manage your cookie preferences through your browser settings or via our cookie consent banner when you first visit our site.
• Location Data: You can disable location access in your browser or device settings, though this may affect our ability to provide delivery services.
• Data Deletion: You can request deletion of your account and associated personal data by contacting us at [email protected]. Please note that some data may be retained for legal or legitimate business purposes as described in this policy.
• Do Not Track Signals: Some browsers transmit "Do Not Track" (DNT) signals to websites. At this time, our website does not respond to DNT signals. However, we do honor Global Privacy Control (GPC) signals for applicable users.

13. Applicable Laws and Regulatory Compliance

Pizza Ranch operates in the United States and complies with applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act): We comply with the FTC Act's prohibition on unfair or deceptive acts or practices, including in connection with our data collection and privacy practices.
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): We comply with the rights and obligations imposed under California privacy law for California residents, including rights to know, delete, correct, and opt out of the sale or sharing of personal information.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13, in compliance with COPPA requirements.
• CAN-SPAM Act: Our marketing communications comply with the CAN-SPAM Act, including providing a clear mechanism to opt out of promotional emails.
• Gramm-Leach-Bliley Act (GLBA): To the extent applicable, we implement appropriate safeguards for any financial information we collect.
• State Privacy Laws: We monitor developments in state privacy legislation across the United States and strive to comply with applicable state laws, including those of Virginia (VCDPA), Colorado (CPA), Texas (TDPSA), and others as they come into effect.

Our privacy practices are also informed by guidance from the Federal Trade Commission (FTC) and other relevant regulatory bodies. We are committed to staying current with evolving privacy laws and best practices in the food service and e-commerce industries.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly.

You may contact our privacy team at:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days of receipt. If you are not satisfied with our response, or if we fail to respond within the required timeframe, you may escalate your complaint to the appropriate regulatory authority:

• Federal Trade Commission (FTC): You may file a complaint with the FTC at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357). The FTC oversees consumer protection matters, including data privacy practices, at the federal level.
• California Attorney General (for California residents): California residents may file privacy-related complaints with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office at oag.ca.gov.
• State Attorney General: Residents of other states may contact their respective State Attorney General's office to report privacy concerns or violations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting a prominent notice on our website homepage.
• Sending an email notification to the email address associated with your account (if applicable).
• Updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you should discontinue use of our Services and may request deletion of your account and data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving your concerns promptly and transparently.

When contacting us about a privacy matter, please include your full name, the email address associated with your account, and a clear description of your request or concern. This will help us process your inquiry as quickly and efficiently as possible. We are dedicated to protecting your privacy and look forward to addressing any questions you may have.